Terms & Conditions
Privacy Policy

Terms & Conditions

1. Acceptance of Terms
By accessing and using the services provided by Whiff and Flame, you agree to be bound by the terms and conditions outlined in this agreement. If you do not accept these terms, please refrain from using our services.
2. Product Information
We strive to provide accurate and up-to-date information about our products, including descriptions, prices, and availability. However, we do not warrant that product descriptions or other content on our website are complete, reliable, current, or error-free.
3. Orders and Payment
Placing an order on our website constitutes an offer to purchase the products. We reserve the right to accept or decline this offer. Payment is processed securely, and orders will be dispatched upon payment confirmation.
4. Shipping and Delivery
We aim to process and dispatch orders promptly. Shipping times may vary, and we are not responsible for any delays caused by external factors. Please refer to our Shipping Policy for more details.
5. Returns and Refunds
For information regarding returns and refunds, please consult our Returns Policy available on our website.
6. Privacy and Data Security
We respect your privacy. Our Privacy Policy outlines how we collect, use, and protect your personal information. By using our services, you agree to the terms of our Privacy Policy.
7. Intellectual Property
All content on our website, including but not limited to text, graphics, logos, images, and software, is the property of Whiff and Flame and is protected by intellectual property laws.
8. Governing Law
This agreement is governed by the laws of England and Wales. Any disputes arising from or relating to this agreement will be subject to the exclusive jurisdiction of the courts of England and Wales.
9. Modifications to Terms and Conditions
We reserve the right to update, modify, or replace any part of these terms and conditions without prior notice. It is your responsibility to check this page periodically for changes.
Contact Information:
For any questions or concerns regarding our Terms and Conditions, please contact us at info@whiffandflame.com.

Privacy Policy

At Whiff and Flame, we are committed to protecting your privacy and handling your personal data responsibly and transparently.

Who We Are

Whiff and Flame is a UK-based small business located in Ravenstonedale, Cumbria. We handcraft candles, wax melts, skincare, and bath and body products.

What Information We Collect

We may collect and store the following information when you interact with our website or contact us:

• Your name
• Email address
• Postal address
• Order and enquiry details
• Any information you choose to provide when contacting us

How We Use Your Information

Your information is used only where necessary, including:

• Processing and fulfilling orders
• Responding to enquiries or customer service requests
• Keeping records for legal or accounting purposes

We do not sell, rent, or share your personal data with third parties for marketing purposes.

Legal Basis for Processing

We process your personal data in accordance with UK GDPR under the following lawful bases:

• Performance of a contract (e.g. fulfilling orders)
• Legal obligation (e.g. accounting records)
• Legitimate interest (e.g. responding to enquiries)

Data Storage and Security

We take reasonable steps to protect your personal information from loss, misuse, unauthorised access, or disclosure. Data is stored securely and only for as long as necessary.

Cookies

Our website may use basic cookies to ensure it functions correctly. Cookies do not collect personally identifiable information unless you provide it voluntarily.

Your Rights

Under UK data protection law, you have the right to:

• Request access to your personal data
• Request correction or deletion of your data
• Object to or restrict processing
• Request data portability

To exercise any of these rights, please contact us using the details below.

Third-Party Services

If our website uses third-party services (such as payment processors or website hosting), these providers only receive the information necessary to perform their services and are required to handle it securely.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page.

Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us at:
Email: info@whiffandflame.com

Data Controller

Whiff & Flame, Garshill Farm, Ravenstonedale, Kirkby Stephen, CA17 4NH